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ONNENRANTA  (www.onnenranta.fi)

 TERMS OF BOOKING: Onnenranta  applies the following terms and conditions to the leasing of Onnenranta. These terms and conditions become binding to both parties once the client has paid the prepayment mentioned in these contract terms to Onnenranta or paid both the prepayment and the final instalment together. The person making the booking must be of legal age when doing so (18 years or older). The booking can be made online, in which case the booking confirmation will be sent to the client’s e-mail address. The client must pay at least the prepayment 200 euros. The client may also choose to pay the full price of the booking at once. As soon as the prepayment is on Onnenranta account,  driving directions to Onnenranta and the location where the key will be handed over  will be sent to the client’s e-mail address.

Any objections to the invoice must be made within 7 days of the invoice date. The invoice must be settled as a SEPA payment (with IBAN account number and BIC bank code) .  The booking is confirmed once the customer has paid the prepayment  by the due date or once the customer has paid both the prepayment and the final instalment together.  The remaining amount must be paid 2 months before the holiday is due to start. If the booking is made 2 months before the start of the rental period, the full sum must be paid immediately on the day of booking. If the client fails to pay or misses the payment deadline, Onnenranta may cancel the booking without further notification.

 CANCELLATION OR CHANGE OF BOOKING Any cancellations must be made to Onnenranta in writing (by email onnenranta@gmail.com.fi). The date on which Onnenranta receives the notification will be regarded as the date of cancellation. Clients who cancel a booking will forfeit their prepayment. If the cancellation is made less than 2 months before the start of or during the stay, payments made by the client will not be refunded. Regardless of the above, all sums with the exception of the deposit and booking fee paid to Onnenranta will be refunded if the client or a person from the same household falls seriously ill, has an accident or dies. In this case, Onnenranta must be informed immediately of the cancellation, which must be properly verified by, for example, a doctor’s certificate. If the cancellation is made less than 48 hours from the start of or during the holiday, payments already made by the client will not be refunded.

 RIGHT OF VILLA LAKE TO CANCEL A BOOKING Onnenranta may cancel a booking in the event of force majeure. In this case, the client is entitled to a full refund of the sum paid to Onnenranta. If a booking has to be interrupted because of disruptive behaviour on the part of the client, no payments will be refunded. If the customer fails to pay or misses the payment deadline, the booking may be cancelled without separate notification.

 DESTINATION SERVICE DESCRIPTION The description of the destination mentions the services available nearby (e.g. railway station, bus stop, restaurant, shop, ski lift, etc.). Onnenranta cannot guarantee the availability of general public services, which are not directly associated with the destination, during the stay of the guest and any mentions thereof are non-binding.

STAY AT DESTINATION The destination will be at the client’s disposal from 4pm on the day of arrival to 12 noon on the day of departure. The owner or custodian is entitled to charge a security deposit of €150 on arrival to cover possible damages or the non-performance of obligations on the part of the client. The destination’s owner will return the security deposit on the day of departure. Damage repairs and the cost of cleaning may be deducted from the security deposit. The keys to the destination will be handed over to the client at the time of arrival as estimated and notified to the owner  by phone or in writing. If the client fails to show up at the scheduled time or if no notification of the client’s time of arrival is provided, Onnenranta cannot guarantee that the keys will be available for handover. The rent pays for the right to use the destination during the booked period. Normal energy consumption, furnishings, cooking and eating utensils, mattresses, blankets and pillows are included in the rent.  The amount of firewood available during the stay may be restricted. Dish-washing detergents, basic spices as well as kitchen and toilet rolls are not included in the rent.  Tap water has been tested to be clean and safe to drink inspite the water has tiny iron taste. Free use of a rowing boat is only included in summertime rentals. Sheets and towels,  hot tub and outboard motor  are not included in the rent.  Guests must use bed linen. Sheets and towels can be ordered for a separate fee in conjunction with the booking. The client is responsible for cleaning the destination during the rental period and on departure, unless otherwise stated in the cottage description. Departure cleaning services can be ordered for a separate fee in conjunction with the booking. The number of people using the destination must not exceed the number of sleeping places stated in the description or the number agreed on during booking. If you are planning to have a party, where the maximum number of guests is temporarily exceeded, you should agree about that in advance with the owner or custodian. Tents and caravans  are not permitted at the destination without the permission of the owner or custodian. Pet-owners must notify their intent to bring animals to the destination when booking; pets may only be brought with property owner’s permission and all the pets’ waste must be taken away from the garden area.  Smoking is not allowed indoors. Smoking outdoors is allowed if you use glass jars for cigarette ashes.

 OBLIGATIONS OF THE CLIENT AND HANDOVER OF THE DESTINATION ON THE DAY OF DEPARTURE The client will hand over the destination and its keys at 12 noon on the day of departure unless otherwise mentioned on the invoice. If the client intends to leave at some other time, he or she must make arrangements for the handover of the key with the owner well in advance of departure.  Clients are liable for any damages they cause to the destination property. The owner  must be notified immediately of any damages caused. The client is required to pay the owner direct for any damage caused to the destination or its contents during occupancy. Indoor smoking is prohibited. The destination must be tidy on departure. The client is liable to compensate the expenses of cleaning the holiday destination if guests have smoked indoors at the cottage or have failed to clean it appropriately and the owner of the cottage is forced to carry out these chores before the arrival of the next client. A separately ordered departure cleaning service or a departure cleaning service included in the destination rent does not cover dish-washing or garbage removal. Clients must also remove empty bottles and cans from the property and return any moved furniture to their original place.

 FORCE MAJEURE Onnenranta will not be liable for any damage or inconvenience incurred by the client in the event of an unpredictable and insurmountable obstacle (force majeure) or some other comparable reason (such as a power failure, water supply failure or natural phenomena like algae blooms or the occurrence of animals like mice or insects) that was not caused by Onnenranta and whose effects Onnenranta could not be reasonably expected to prevent. Neither is Onnenranta responsible for any damage or inconvenience caused by regular natural phenomena.

 OBJECTIONS AND COMPLAINTS Any objections and complaints regarding the destination must be made immediately once the cause for them arises and addressed to the owner of the destination direct. If the client and owner of Onnenranta fail to reach an accord on the matter, the client may bring the matter before the Consumer Disputes Board for resolution. If the client does not immediately report observed deficiencies to the owner or custodian during the rental period, the destination will be considered to have been in the contractually-required condition. It is impossible to jointly verify deficiencies reported after the end of the rental period, and owner of Onnenranta will therefore not be liable to compensate for them in any way. If the customer discontinues a booking and departs the destination before the end of the rental period, the unused time will not be reimbursed nor will the customer be entitled to a rent refund.

 ERRONEOUS PRICE INFORMATION  Onnenranta shall not be bound by an error in the listed price if the price is so clearly erroneous that it is reasonable to expect the customer to notice it. Examples of such cases include a situation where the difference between the listed price and the actual price is substantially large or when the erroneous price can be considered exceptionally low when compared to the general price level.

 APPLICABLE LAW AND VENUE FOR THE RESOLUTION OF DISPUTES The contracting parties will attempt to resolve any disputes out of court. Should they fail to reach agreement, any disputes will be settled by the Helsinki District Court. The contract is governed by Finnish law. 01/2014 ARRIVAL TIME NOTIFICATION Please notify the cottage owner  of your arrival time and arrange for the key handover at least one day before the start of your reservation unless the driving instructions mention otherwise. This will ensure that the key is available on your arrival. The contact details of the owner  were sent to you with the invoice. Tip: send a text message as notification of your arrival once you have crossed the border into Finland. You may go to the cottage no earlier than at 4pm on the first day of your reservation and must leave at 12 noon on the final day of your reservation. Possible exceptions to the above times will be noted on the booking confirmation/driving instructions.

ENSURE THE SUCCESS OF YOUR HOLIDAY HERE’S A LIST OF SOME THINGS THAT YOU SHOULD REMEMBER WHEN DEPARTING FOR A COTTAGE HOLIDAY.

 DRIVING INSTRUCTIONS Instructions on how to drive to the key handover location or cottage were sent to you by email. We recommend that you follow our driving instructions because a navigator cannot always direct you to the correct place on the basis of the address.

WHAT’S INCLUDED IN THE PRICE? The cottages contain normal furniture items as well as kitchenware for cooking and dining. Firewood is also covered by the cottage rent unless. Use of a row boat is included in the price of cottage.

 WHAT SHOULD YOU BRING? The cottages have mattresses, blankets and pillows. Please bring bedsheets, pillowcases and towels. Villa Lake offer the option of renting bed linen and towels; the prices of such packages (incl. bedsheets, pillowcase, bath and hand towel)  at €15/person. We recommend that you rent bed linen and towels in advance.  Dish washing detergents, basic spices and herbs as well as WC and kitchen rolls are not included in the rental price.

 DEPARTURE CLEANING Departure cleaning is not covered by the price.  We recommend that you purchase the departure cleaning service, so that you can relax and enjoy your vacation to the very end. You should book the service in advance or when arrived in Onnenranta. Price 135 €.  If you nevertheless want to handle the departure cleaning yourself, keep in mind that it consists of at least the following: take out and beat the carpets, vacuum and mop the floors, wipe tables and surfaces with a moist cloth, air the bedclothes outside, wash the dishes and put them back where you found them, clean the sauna and WC, and take the trash to the waste collection point.

THE COTTAGE OWNER  WILL ALWAYS HELP YOU The owner  will provide assistance on site should you have questions regarding the cottage. Please do not hesitate to contact the owner if you discover deficiencies or shortcomings at the cottage. Don’t let a shortcoming, which could easily be corrected, ruin your holiday.

 

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